Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Dotnet Keys will pay the return shipping cost for an incorrect or defective item; then ship the correct item through an upgraded shipping method.
Digital Products: Once you have received a product key by phone, email, or other means of digital delivery the company will not accept its return. It is customer responsibility to install correct software and purchase correct product key.
Physical Products: The physical products can be returned within 14 days after the product has been delivered. It must be in original package and in ideal conditions. If the returned product is damaged in any way the company may subtract the cost of the damages from the return or refuse the return completely.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.