Shipping Policy

Last Updated: Febraury 12, 2024

Thank you for choosing Dotnet Keys. This Shipping Policy applies to all purchases made through our website, mobile application, or direct sales. We offer both digital delivery of our software products and the option to receive a physical copy. Please review the following terms carefully.

Digital Delivery

Delivery Timeframe

Upon successful payment, digital products are typically delivered within 15 to 30 minutes via the email address provided by the customer at checkout.

Incorrect Email Address

It is the customer’s responsibility to provide a correct and operational email address. Dotnet Keys is not liable for non-delivery due to incorrect email addresses provided by the customer. If you have not received your product within the expected delivery window, please check your spam folder, verify the provided email address, and contact our customer support if necessary.

Physical Product Delivery

Delivery Timeframe

Physical copies of our software are delivered within 15-30 days from the date of purchase, depending on your location and the shipping method selected at checkout.

Shipping Methods and Costs

Shipping methods and associated costs are presented at the time of purchase. Customers can select their preferred shipping method based on cost and estimated delivery time.

Incorrect Shipping Information

Customers are responsible for ensuring that the shipping address provided at checkout is accurate. Dotnet Keys is not liable for any loss or delay resulting from incorrect or incomplete shipping information. If a package is returned to us due to an incorrect address, the customer will be responsible for the cost of reshipping the item.

High Demand and Delays

During periods of high demand, shipments of physical copies may be delayed. We will make every effort to inform customers of expected delays and to ship products as quickly as possible.

Liability and Loss

Dotnet Keys is responsible for the software until it is handed over to the shipping carrier. After this point, the risk of loss or damage passes to the customer. We will assist with any shipping-related issues and strive to resolve them in favor of customer satisfaction. However, we are not liable for any loss, theft, or damage to the software that occurs after delivery to the carrier.

Customs, Duties, and Taxes

Customers are responsible for any customs, duties, or taxes imposed on international shipments. Dotnet Keys is not responsible for delays or additional fees resulting from international customs processes.

General Provisions

Limitation of Liability: While Dotnet Keys will make every effort to ensure both digital and physical products are delivered in a timely manner, we shall not be liable for any delay in delivery or non-delivery, or for any consequential loss resulting from such delays. Delays due to circumstances outside our control do not entitle the customer to cancel the order or refuse delivery.

Customer Support: For assistance with any aspect of your order, please contact our customer support via our live chat widget.

Updates to Shipping Policy: Dotnet Keys reserves the right to update this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website.

Thank you for your understanding and cooperation. We are committed to providing you with high-quality products and services.

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